Policies & Procedures

• Reservations

In order to help ensure that you obtain your desired appointment time, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

• Arrival Time

Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change, and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time will be charged. 

• Cancellations and Fees

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, kindly notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $50 or $30 for a half-hour session. Clients who miss their appointments without giving any prior notification (no show) will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable, therefore have implemented this policy for that reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the office specifically for your service.

All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

• Late Arrivals

All treatment sessions have a specific time schedule, therefore, we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

• No Shows

We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service. Repeated no shows will result in prepayment or failure to book future appointments.

• Gift Certificates

If redeeming a gift certificate, please provide it when booking and reserving treatment times. Expired gift certificates will be honored but at a reduced rate. 10% per month past expiration date will be deducted from total of gift certificate, and balance will be due upon redemption of service. Gift Certificates are nontransferable.

• Informed Consent

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

• Scope of Practice

We are North Carolina licensed professionals and are held to the highest standards of the NC Board of Massage & Bodywork Therapy. Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Licensed Massage Therapists do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis or treatment. Services offered are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

• Respect for Client Needs and Boundaries

Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped. The client will be kept informed of the area to be massaged.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. If such was to occur, it is at the full discretion of the therapist to end the session without further explanation. Full payment of reserved service is required.

• Confidentiality and Conversation

All client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your expressed permission.

You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.

• Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation therapies, please note that we require a note from your doctor stating that they are aware of and agrees to the desired treatment(s).

If you have questions on any of the above information, please direct them to Kimberly Squires at 252.468.6963